![]() Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same.Works diligently to support the Hard Rock culture and team philosophy throughout the property.Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.Responsible for knowing all policies & procedures of the specific table game he/she is supervising.Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games. Under the direction of the Director -Table Games, Shift & Pit Manager positions, is responsible for providing superior service to both the internal and external customer.
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